Smada – Terms & Conditions of Purchase

Pricing / Quotes

  • Pricing for standard items is based on the current published price list. Pricelist can be downloaded here

  • Custom item pricing is based on a formal Smada quote. Quotes are valid for 30 days.

  • To request a custom quote, please email quotes@smadadesign.com.au

  • All pricing is subject to change without notice.

  • Prices listed on price lists and the website are inclusive of GST.

  • Pricing is based on the specifications provided. Any changes to specifications at the time of order may result in price adjustments.

Ordering

  • Orders are accepted and confirmed once Smada issues an invoice.

  • It is the client’s responsibility to check all invoice details.

  • If any details are incorrect, you must call (03 9444 6381) and or email orders@smadadesign.com.au immediately to request corrections.

  • Orders will be produced strictly according to the specifications listed on the invoice.

Order Changes / Cancellations

  • Orders can only be changed or cancelled before entering production queue.

  • All changes or cancellations must be submitted in writing to orders@smadadesign.com.au and confirmed via phone.

  • Once production has commenced, no changes or cancellations can be made.

  • If production has partially commenced (e.g. stock or materials ordered), only a partial credit will be issued, less any costs incurred.

  • Any cost differences for changes or cancellations will be issued as a credit note.

  • Credit notes do not expire. No refunds will be provided.

Payments

  • Full payment is required prior to shipping for all orders.

  • In some cases, payment prior to production may be required (especially for custom projects).

  • Payments can be made via credit card (Stripe) or direct deposit.

  • For direct deposits, a remittance or receipt must be emailed to info@smadadesign.com.au

  • Delays in payment may delay order processing.

  • Cash and cheque payments are not accepted.

Stock Availability

  • Stock availability may change without notice.

  • If stock becomes unavailable, Smada will offer an alternative or allow a change of selection.

  • If an order has been paid and no suitable replacement is available, a refund or credit will be offered.

Inspection / Damaged Goods

  • Customers have 48 hours from receipt of delivery to inspect goods.

  • Any issues must be reported in writing within this period. After 48 hours, goods are deemed accepted in good condition.

  • For transit damage, photos of both the product and packaging must be emailed to hello@smadadesign.com.au

  • Outcomes (credit or reprint) will be assessed on a case-by-case basis.

  • Smada is not responsible for damage to goods after collection from our premises.

  • If goods need to be returned, return shipping costs are the responsibility of the customer.

Complaints

  • All complaints must be submitted in writing to hello@smadadesign.com.au

  • Complaints must include the invoice number, a clear explanation of the issue, and photos (if rquired).

Reprints

  • Reprint requests must be submitted via email to hello@smadadesign.com.au

  • Reprints due to customer error will incur additional charges.

  • Reprints due to Smada error will be prioritised; charges may apply depending on the issue.

Colours

  • Smada cannot guarantee that printed colours will exactly match what is seen on screen.

  • CMYK output may vary between presses.

  • Colour matching to another printer’s CMYK values cannot be guaranteed.

  • Smada’s CMYK values are available on our website:
    https://www.smadadesign.com.au/resources

Paper

  • Papers may contain 20–50% recycled fibres and post-consumer waste.

  • As a result, some stocks may contain visible flecks or variations.

  • These are not considered defects, and reprints will not be issued for this reason.

Quality Satisfaction

  • All orders undergo quality control checks prior to dispatch.

  • If you are not satisfied, please submit a complaint with details and images.

  • Outcomes (credit or reprint) will be assessed on a case-by-case basis.

Artwork Errors

  • Clients are responsible for approving all artwork prior to submission.

  • Files will be printed as supplied.

  • Smada is not responsible for errors in artwork (e.g. spelling, content, layout).

Refunds

  • Refunds are not issued for print issues.

  • A reprint will be offered first; if unresolved, a credit note may be issued.

Artwork Corrections / Variable Data

  • If files require correction, Smada will notify you.

  • If required, Smada can make corrections on your behalf (fees apply, approval required).

  • Variable data services are available. A design file, spreadsheet, fonts, and images must be supplied (fees apply).

Third Party

  • Smada is a trade-only supplier and does not communicate directly with your clients.

  • Client pickups can be arranged with your permission.

Social Media

  • Smada reserves the right to share completed work on social media and other platforms.

  • Tagged content may be reshared.

  • If you prefer your work not be shared, please email hello@smadadesign.com.au and it will be removed.

Colabs/ Styled Shoots